AI Voice Agent
Medical Appointment Voice Agent
🎯 The Problem
A network of clinics faced high no-show rates and needed a scalable way to confirm appointments and reschedule cancellations.
⚙️ The Solution
Built a HIPAA-compliant voice bot that called patients 48 hours prior, understood complex rescheduling constraints, and updated the EHR.
✅ The Result
Decreased patient no-show rates by 35% and saved administrative staff 20 hours a week.
Technologies Used
Node.jsTwilio VoiceGoogle Cloud STTHealthcare APIs