AI Voice Agent
E-Commerce Support Voice Agent
🎯 The Problem
During the holiday season, customer support ticket volume caused 48-hour delays in resolving simple "Where is my order?" requests.
⚙️ The Solution
Developed an inbound voice agent that authenticated users, fetched real-time shipping data via Shopify API, and processed return requests.
✅ The Result
Handled 5,000+ calls during peak season with a 92% first-call resolution rate.
Technologies Used
PythonVAPIShopify APIZendeskStripe