VAPI Dental Clinic Multi-Agent System
A fully autonomous inbound bilingual (English/Spanish) voice assistant for a high-volume dental clinic in Madrid, handling emergency triage and complex appointment scheduling.
🎯 The Problem
Dental clinic needed a system to triage calls, handle emergency intakes, and manage scheduling autonomously 24/7.
⚙️ The Solution & Automation
Engineered a 3-Agent Crew Architecture using VAPI for ultra-low latency voice, integrating 12 custom REST API endpoints for CRM operations and SMS/WhatsApp notifications.
✅ The Result & Impact
Reduced reception load by autonomously resolving FAQs, scheduling, and emergencies, providing zero-downtime customer support.
👤 My Role
Cloud & AI Automation Engineer (Architecture, VAPI integration, API development, Handoff logic).
Tech Stack
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